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COMPANY


In this section you will find all information in regards to our company, our policies on privacy, terms of service and returns. Please follow the links below to find more detailed information about each section.

About Us
Privacy Policy
Terms of Use
Shipping and Returns


ABOUT US

FACES OF MODERN DESIGN
When we established Surrounding in the fall of 2001, our goal was to create a broad yet tasteful portfolio of well-designed products from many corners of the world. We knew that the appeal of good design extended well beyond the walls of boutiques in major cities, and we saw Surrounding.com as a way to provide design lovers everywhere with easy access to first-rate products.

Our close working relationships with manufacturers help us develop products and designs that consistently meet or exceed our exacting criteria. We also search local markets around the world and select existing products that are well designed, innovative and consistent with our high standards for design and product performance.

ADDITIONAL SERVICES
On request, Surrounding will provide interior design consulting services for clients. Our staff routinely helps clients locate hard-to-find products, often with speedy results. Please let us know if you'd like extra help with your order. We're happy to accommodate you.

Welcome to our site. We look forward to your business.

Founder



PRIVACY POLICY

YOUR PRIVACY
Surrounding.com is committed to respecting your privacy. We use the information we collect to process orders and to provide a more personal experience. We will not sell or disclose any personal information that identifies you to any third party. When you place an order with Surrounding.com, your personal information and credit card information are secure.

LINKS
This web site may contain links to other sites. Please be aware that surrounding.com is not responsible for the privacy practices of other sites. We encourage all users leaving our site to read the privacy terms of each subsequent web site carefully. This privacy statement applies solely to information on this site. This website may also contain product photography. We try to display each product as accurately as possible. Unless otherwise noted, copyright in each image belongs to the manufacturer(s) of the product(s) depicted.

EMAIL COMMUNICATION
We may contact you by email to respond to customer service questions you have submitted, or to address a problem affecting the use of the site, or to send you a confirmation message.

NEWSLETTER AND SERVICE UPDATES
From time to time we send out our newsletter, which may contain important announcements, information about services, and/or product or inventory updates. Recipients may un-subscribe.

CORRECTION OF PERSONAL INFORMATION
If your personal information (e.g., address or telephone number) changes, or is no longer correct, we will provide a way to correct, update or remove your personal information. We also may communicate with you to provide or request updated information about your order or your account. You may be contacted by email or phone.

CONTACT
If you have any questions about this privacy policy, or about the information collection practices of Surrounding.com, please contact us at info@surrounding.com


TERMS OF USE

The site, or third parties on the site, may provide links to other sites or resources over which Surrounding or any of its parent companies or subsidiaries has no control. Surrounding is not liable for the content, advertising or product information or any other materials displayed at those sites.

USE CONDUCT
This site includes product photography, product content and technical drawings (collectively, the "Content" which are protected by worldwide copyright and trademark, and by other international laws protecting intellectual property.

DISCLAIMER OF WARRANTY
You understand and agree that all Content provided on this site (Surrounding.com) IS PROVIDED ON AN "AS IS" THE INFORMATION PROVIDED ON THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SURROUNDING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. THE CONTENT ON THE SITE MAY CONTAIN INACCURACIES AND/OR TYPOGRAPHICAL ERRORS. SURROUNDING.COM DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, COLOR, AVAILABILITY OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU AGREE THAT ALL INFORMATION SHALL BE USED AT YOUR OWN RISK.

SOME ITEMS MAY COME WITH A MANUFACTURER’S WARRANTY. WARRANTIES MAY VARY FROM PRODUCT TO PRODUCT AND FROM MANUFACTURER TO MANUFACTURER. YOU UNDERSTAND THAT WE DO NOT HONOR ANY WARRANTY OBLIGATION FOR THE MANUFACTURER. YOU ARE OBLIGED TO CLAIM YOUR WARRANTY DIRECTLY WITH THE MANUFACTURER.

IN NO EVENT SHALL SURROUNDING, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, AGENTS, OFFICERS, EMPLOYEES OR SUPPLIERS BE LIABLE TO ANY ENTITY FOR ANY INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGES.

TERMINATION
You agree that Surrounding.com, at its sole discretion, may at any time and without notice to you, terminate your use of the site, cancel your order, or remove or delete any content of the site.

CHANGE OF USE
Surrounding.com can at its sole discretion, delete, change, update or cancel any items (including price, content, product photography), temporarily or permanently, at any time without notice to you. You agree that Surrounding.com shall not be liable for any of these.


SHIPPING AND RETURN POLICY

We try to process all order within four business days. All orders ship via UPS Ground or via USPS. Some products ship directly from the manufacturer to cut down on shipping and transit time. Occasionally some products are on backorder or out of stock. Products will ship as soon as they come in from the manufacturer.

Many products come in various configurations, colors and options, These items are “Special Order” (Made to Order) and are not covered under our return policy.

RETURNS
Elgible Merchandise purchased from Surrounding may be returned for a refund, excluding shipping and handling charges, within 5 days of receipt of the goods. You must contact Surrounding to inform them that you would like to return an item. Failure to do so will result in forfeiture of your right to take advantage of our return policy. Returned merchandise must be in original condition and in an unopened box. A 30% to 50% restocking fee will apply to all returned merchandise. Only certain products are elgible for a return authorization special orders are excluded.  

Special Orders - (Made to Order or Custom Orders) are not covered under the return policy. These products are custom made to your specification, (size, color, style, finish, fabric) or are products that are specially imported for you. For the purposes of the return policy, “Custom  Orders” shall be constructed to apply to ALL products in the Emeco, Knoll Imago, Artifort, Modern Classics, Moooi, Resolute, Axo, Modiss, Ameico, Jielde, Conmoto, Watches & Jewelery and Oluce, Ogus Design and Jielde, brand lines. These products are Non Returnable and can not be exchanged or returned.

Special Discounts - Extra discounted orders or products on sale are not covered under the return policy. This exclusion from the return policy shall also apply to any merchandise purchased or won through a third party site.



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